IT technician / System administrator
Working in collaboration with the IT Director, the IT Technician is involved in the running of the studio by providing technical support to the entire team on a variety of projects. If you enjoy solving problems, finding optimal solutions and working with a diverse team, contact us!
We are looking for someone passionate who would like to move towards a system administrator position in the future.
Description
- Assemble and prepare PCs and equipment for new team members;
- Install applications and operating systems, perform upgrades and maintenance;
- Manage the inventory of computer equipment and licenses;
- Manage users and PCs on Windows Server / Active Directory;
- Deploy and maintain containerized services and applications on Linux;
- Ensure service continuity through backup solutions and rigorous documentation;
- Organize and/or deliver computer equipment to team members and partners (during the pandemic);
- Provide technical support on the various equipment used by the rest of the team (PCs, Macs, mobile devices, printers, phones, etc.), both on-site and remotely;
- Diagnose ongoing problems, carry out follow-ups and share key points with the Director;
- Optimize our IT systems, platforms and processes;
- Distribute licenses according to the needs of the projects;
- Proceed with IT purchases after validation by the director;
- Assist in moving equipment such as desks to reorganize working spaces;
- Be available to work from the studio 2 to 3 days a week depending on the needs of the team and also to travel in Montreal and its surroundings. The other days can be spent working from home.
Benefits
- A caring work environment, a flexible schedule to support families and domestic partners, and a strict policy limiting overtime
- A culture eager to strengthen and improve through diversity in all its forms
- Holidays for the annual closure in December, holidays banks (paid, sick, mobile, unpaid);
- Training policy for the entire team;
- Possibility to work on personal projects;
- Hack week and game jam during working hours;
- Group Insurance, Employee Assistance Program, Online Health Platform;
- Group RRSPs and TFSAs;
- Annual allowance for the reimbursement of the cost of sports equipment and activities
Experience for the position
- Two years of experience as a computer technician in a technical support department;
- Diploma in IT or a related field;
- Experience and strong knowledge of Windows/MacOS/Linux operating systems;
- Experience with Active Directory;
- Knowledge of network architecture (switches, UPS, cabling, etc.);
- Experience in assembling computer components;
- Good communication and organizational skills, initiative;
- Bilingual in French and English;
- Driver's license is a plus.