IT technician / System administrator | Careers | Illogika

Illogika

IT technician / System administrator

Working in collaboration with the IT Director, the IT Technician is involved in the running of the studio by providing technical support to the entire team on a variety of projects. If you enjoy solving problems, finding optimal solutions and working with a diverse team, contact us!
We are looking for someone passionate who would like to move towards a system administrator position in the future.

Description

  • Assemble and prepare PCs and equipment for new team members;
  • Install applications and operating systems, perform upgrades and maintenance;
  • Manage the inventory of computer equipment and licenses;
  • Manage users and PCs on Windows Server / Active Directory;
  • Deploy and maintain containerized services and applications on Linux;
  • Ensure service continuity through backup solutions and rigorous documentation;
  • Organize and/or deliver computer equipment to team members and partners (during the pandemic);
  • Provide technical support on the various equipment used by the rest of the team (PCs, Macs, mobile devices, printers, phones, etc.), both on-site and remotely;
  • Diagnose ongoing problems, carry out follow-ups and share key points with the Director;
  • Optimize our IT systems, platforms and processes;
  • Distribute licenses according to the needs of the projects;
  • Proceed with IT purchases after validation by the director;
  • Assist in moving equipment such as desks to reorganize working spaces;
  • Be available to work from the studio 2 to 3 days a week depending on the needs of the team and also to travel in Montreal and its surroundings. The other days can be spent working from home.

Benefits

  • A caring work environment, a flexible schedule to support families and domestic partners, and a strict policy limiting overtime
  • A culture eager to strengthen and improve through diversity in all its forms
  • Holidays for the annual closure in December, holidays banks (paid, sick, mobile, unpaid);
  • Training policy for the entire team;
  • Possibility to work on personal projects;
  • Hack week and game jam during working hours;
  • Group Insurance, Employee Assistance Program, Online Health Platform;
  • Group RRSPs and TFSAs;
  • Annual allowance for the reimbursement of the cost of sports equipment and activities

Experience for the position

  • Two years of experience as a computer technician in a technical support department;
  • Diploma in IT or a related field;
  • Experience and strong knowledge of Windows/MacOS/Linux operating systems;
  • Experience with Active Directory;
  • Knowledge of network architecture (switches, UPS, cabling, etc.);
  • Experience in assembling computer components;
  • Good communication and organizational skills, initiative;
  • Bilingual in French and English;
  • Driver's license is a plus.